Service Support Administrator

Location: Dorking, Surrey

Job Type: Permanent

Salary: Negotiable

Expleo are working with a World market leader in street cleansing vehicles and we are currently looking for a Service Support Administrator on a permanent basis based in Surrey

This role is to provide daily support within the key account service department team by being an interface with the customer, handling service requests.

Main Duties

* Deal with key account service enquiries, advising and actioning accordingly. Taking ownership of the problem from start to finish as the main point of contact for customers
* Carry out admin tasks for the benefit of the key account operation.
* Using telematics available, monitor status of machines owned by key account customers to capture errors before customer need to contact.
* Support the Co-ordination of repair estimates required by working with depots to gather the information/documentation required. When available submit to the customer and follow up to ensure whenever possible their conversion from quote to order.
* Follow up service visits with regular follow up calls to ensure customer satisfaction.

For this role, you need to have a proven track record in a fast moving, customer facing role, either within the motor industry or other customer service environment. You will be a good communicator at all levels (both written and verbal); have the ability to prioritise work loads; be able to multitask, with minimal supervision and have strong experience of Microsoft packages (Word, Excel and PowerPoint) and Outlook

Location: Dorking, Surrey

Apply Now

Register for Job Alerts