Automotive Future Quality Lead

Location: Norfolk

Job Type: Permanent

Salary: Negotiable

Expleo are currently working with a niche vehicle manufacturer, globally renowned for lightweight ground breaking vehicles, who are currently recruiting for a Future Quality Leader, on a permanent basis, based in Norfolk.

The Future Quality Leader will provide insight on changing customer trends, themes, and expectations.

Responsibilities of the Future Quality Leader include:

* Understanding the voice of the customer
* Collation of industry data
* Analysing the market and competitors’ markets
* Compare current offerings against desires and expectations, to identify any gaps
* Identify areas within the current customer journey causing dissatisfaction and implement change to resolve issues, and improve customer experiences
* Assist Network Development, Sales and Aftersales in defining best practice and quality standards to continuously improve service offering
* Collate and analyse internal and external customer feedback and benchmarking, to identify and understand customer needs
* Be the impartial voice of the customer, ensuring future products and services are designed with a customer first mentality
* Utilise Kano model to support future product and service design

Background and experience required for the role of Future Quality Leader:

* Critical thinker with an ability to identify trends and derive insight from multiple sources of information
* Knowledge of Customer Journey mapping and Customer Satisfaction measurement
* Knowledge and experience of Kano Modelling
* Excellent presentation skills
* Ideally Degree qualified in a relevant field

Experience in managing the customer experience, a background in competitor benchmarking and knowledge of the premium automotive industry is desirable but not essential.

To meet with current legislation, right to work checks will be carried out to ensure candidates are eligible to work within the UK. We are unable to support candidates requiring sponsorship to work in the UK.

If you are interested in applying for Automotive Future Quality Lead role, or require further information, please contact:
Jacquie Linton

Location: Norfolk

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